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Dedicated to providing outstanding service

Whether you’re looking to speak with someone about a service or claim need or would like to learn more about how we can help you prepare for retirement, we’re here to answer your questions.  There are several options for reaching us and we invite you to choose the preference that’s most convenient for you.

Work with a local insurance agent

If you’d like the knowledgeable help of a local insurance agent to plan a secure retirement, please complete this convenient form or find your local office.

Contact us by mail

Write to us at our mailing address:

Administrative office, Bankers Life
303 E. Wacker Dr Ste 500
Chicago IL 60601


Submit your inquiry online

To submit your inquiry online, please complete this form.

Service for our current policyholders, their family and caregivers

If you’d prefer to speak with one of our helpful customer service representatives directly, select from the options below based on your need.

For questions on policies underwritten by Bankers Conseco Life Insurance Company, New York, please use the toll-free number below.

New York residents: 

1 (800) 845-5512

For questions related to health policies, including long-term, short-term, and home health care insurance, Medicare Supplement insurance, or critical illness insurance underwritten by Bankers Life and Casualty Company or Colonial Penn Life Insurance Company, please use one of the toll-free numbers below:

Claim inquiries: 

1 (800) 773-4760

Non-claim inquiries: 

1 (800) 654-3072

Life policy inquiries: 

1 (800) 283-8011

Annuity inquiries: 

1 (800) 787-1431

Questions regarding brokerage or advisory services

Bankers Life Securities customers: 


Bankers Life Advisory Services customers: 


Access your account online:


Call us at:

(844) 553-9083

Mailing address:

303 E. Wacker Dr Ste 500
Chicago, IL 60601

For general questions of any kind, please contact us at: 

1 (800) 621-3724