Dedicated to providing outstanding service
Whether you’re looking to speak with someone about a service or claim need or would like to learn more about how we can help you prepare for retirement, we’re here to answer your questions. There are several options for reaching us and we invite you to choose the preference that’s most convenient for you.
Work with a local insurance agent
Contact us by mail
Write to us at our mailing address: Administrative office, Bankers Life, 111 E. Wacker Drive, Suite 2100, Chicago, IL 60601.
Submit your inquiry online
To submit your inquiry online, please complete this three step form.
Service for our current policyholders, their family and caregivers
If you’d prefer to speak with one of our helpful customer service representatives directly, select from the options below based on your need.
For questions on policies underwritten by Bankers Conseco Life Insurance Company, New York, please use the toll-free number below for all inquiries: (800) 845-5512.
For questions related to a health policy, including long-term care insurance, short-term care insurance, home health care insurance, Medicare Supplement insurance, or critical illness insurance underwritten by Bankers Life and Casualty Company or Colonial Penn Life Insurance Company, please use one of the toll-free numbers below:
Claim inquiries: (800) 773-4760
Non-claim inquires: (800) 654-3072
For questions related to your life policy, please use the toll-free number below:
Life policy inquiries: (800) 283-8011
For questions related to your annuity, please use the toll-free number below:
Annuity inquiries: (800) 787-1431
For general questions of any kind, please contact us at (800) 621-3724.