Contact us

Dedicated to providing outstanding service

Whether you’re looking to speak with someone about a service or claim need or would like to learn more about how we can help you prepare for retirement, we’re here to answer your questions.  There are several options for reaching us and we invite you to choose the preference that’s most convenient for you.

Work with a local insurance agent

If you’d like the knowledgeable help of a local insurance agent to plan a secure retirement, please complete this convenient form or find your local office.

Contact us by mail

Write to us at our mailing address: Administrative office, Bankers Life, 111 E. Wacker Drive, Suite 2100, Chicago, IL 60601.

Submit your inquiry online

To submit your inquiry online, please complete this three step form.

Service for our current policyholders, their family and caregivers

If you’d prefer to speak with one of our helpful customer service representatives directly, select from the options below based on your need.

For questions on policies underwritten by Bankers Conseco Life Insurance Company, New York, please use the toll-free number below for all inquiries: (800) 845-5512.

For questions related to a health policy, including long-term care insurance, short-term care insurance, home health care insurance, Medicare Supplement insurance, or critical illness insurance underwritten by Bankers Life and Casualty Company or Colonial Penn Life Insurance Company, please use one of the toll-free numbers below:

Claim inquiries: (800) 773-4760
Non-claim inquires: (800) 654-3072

For questions related to your life policy, please use the toll-free number below:

Life policy inquiries: (800) 283-8011

For questions related to your annuity, please use the toll-free number below:

Annuity inquiries: (800) 787-1431

For general questions of any kind, please contact us at (800) 621-3724. 

Disaster Information

Bankers Life extends concern and sympathy to everyone whose lives have been impacted by natural disasters.  If you are a Bankers Life customer with questions or concerns about billing, claims, or any other service issue please call us toll-free at (800) 654-3072.

Illinois Department of Insurance Bulletin 2015‐08

Suspension of Cancellation, Non‐renewal and Premium Payments

Posted Date 05/01/2015 – Illinois residents of DeKalb and Ogle Counties – These counties were declared disaster areas by the Governor of the State of Illinois following severe storms and tornados.   The Illinois Department of Insurance issued Bulletin 2015‐08.  If you reside in this area and were affected by the storms, Bankers Life and Casualty Company will work with you to keep your policies in force.   Please call your agent or Bankers Life at (800) 654-3072, Monday – Friday, between 8:00 a.m. and 4:30 p.m. Central Standard Time.

Illinois consumers may contact the Department of Insurance to file a complaint regarding a disaster-related dispute or issue at (866) 445-5364 or online at